Refund & Cancellation Policy
At NTVASTRAM, we focus on fair and transparent post-purchase support for all customers. Please read this policy carefully before placing an order.
1. Order Cancellation
Orders can be cancelled before dispatch by contacting support immediately with your order details. Once an order is shipped, cancellation may not be possible and standard return rules will apply.
2. Eligible Return Scenarios
- Wrong product delivered.
- Damaged or defective item received.
- Significant quality issue verified by our team.
- Size-related return requests as per return eligibility communicated at checkout.
3. Return Request Timeline
Return or refund requests should be raised promptly after delivery with clear photos, order ID, and issue details. Items should be unused, unwashed, and returned with original tags and packaging for approval.
4. Refund Process Timeline
After return pickup or product verification, approved refunds are processed to the original payment method within 5–7 business days. For cash-on-delivery orders, refund may be processed to your bank account details shared with support.
5. Non-Refundable Cases
- Items returned without tags or in used condition.
- Products damaged due to misuse after delivery.
- Requests raised after the allowed return reporting period.
6. Assistance for Refunds
Our support team will guide you at every stage, from request registration to refund confirmation.
NTVASTRAM
Phone: +91 77459 69003
Email: support@ntvastram.com